And yet...

"For quality assurance purposes some calls may be monitored or recorded."

OK, great, whatever you need to do.

My question, however, is how come when I'm being treated like crap by a Customer "Care" Representative (Yes, Apple, I'm looking at you) that call is being neither monitored or recorded. No one cuts in and says, "Excuse me ma'am, as we informed you at the start of the call some of our calls are monitored or recorded for quality assurance purposes. I've been monitoring your call for the last hour and am appalled by the lack of service you're getting. With your permission I'd like to use this call, which has also been recorded, as a training device. A bit of a what not to do sort of thing. If you'll hold for a minute while I fire the incompetant ass that has been raising your blood pressure I will be back so that in gratitude we here at (I won't say it but, Apple, I hope you're listening) will correct your problem, gratis of course, and in record time and we'll throw in a free 40 gig MP3 Player."

"Yes, I agree."

Never. Happens.