Call Me Nancy Kerrigan

WHY MEEEEEEEEEE?

If I write an e-mail that asks for you to do something and tells you what that thing is why do you call me to ask what it is you need to do?

If you want the extra money from the matching gift and I fill out 3/4 of the form and write you a note showing you exactly which part I need you to provide information for why do you leave that blank and send it in anyway necessitating 3 extra rounds of work where, if you'd read my note, there would be none?

Is this "the new reading" like "the new math"? Are we reading only x number of words per communication and hoping for the best? If I am taking the trouble to write the words then please read them. It's not just a good idea, it's your job!

These 2 examples are not the only instances of this, they're just the only instances in the last 5 minutes.